FAQ - Frequently Asked Questions about the Chip Card
If your chip card was not sent by post as intended, it could not be delivered and was sent back to us. In this case, you can collect your chip card from the mobility centre responsible for you. The following mobility centres are responsible for your postcode:
- Mannheim: rnv mobility centre Mannheim
- Heidelberg, Leimen, Eppelheim, Dossenheim: rnv mobility centre Heidelberg
- Ludwigshafen: rnv mobility centre Ludwigshafen
- Kaiserslautern: Kaiserslautern customer centre
- Pirmasens: Pirmasens customer centre
- Wiesloch: Wiesloch customer centre
- Sinsheim: Wiesloch customer centre
- Walldorf: Wiesloch customer centre
You can also contact us via our contact form "Abo" (chip card not received).
All Deutschlandticket customers who do not use the mobile phone ticket. Also all D-Ticket JugendBW season ticket holders.
The chip card works contactless. The chip is built into the chip card and is located under the rnv logo.
Only your necessary personal data is stored on the chip card. You can find more information on this in our data protection information.
That depends on what you want to do at the mobility centre. If in doubt, please bring your card with you.
For data protection reasons, no personal data is printed on the new chip card. You have the option of signing and personalising the chip card on the back.
On the back of the chip card you will find a field for your signature.
The card number is printed on the chip card.
Please note: The card number is not your customer or contract number. You can find it in your personal area when you log in to Abo-Online with your rnv login, or in the debit item on your account statement.
No, the chip card contains the card number, which does not correspond to your customer or contract number. You can find your customer number on your account statement under the reason for payment and in your personal area in Abo-Online.
You will find your customer number on your account statement under the reason for payment (subscription/customer number and contract number) and in your personal area in Abo-Online (if you have ordered via Abo-Online or are already registered with Abo-Online). You will also find your customer number on the cover letter of the chip card (if you have selected "Chipkarte" (chip card) as the issuing medium. Please keep the letter for this reason).
The chip card is valid for a certain period of time, the end of which is printed on the card in the usual date format MM/YY (month/year). At the end of the validity period, rnv customers with an active travelcard will automatically receive a new chip card.
Note: The date printed on the chip card does not correspond to the validity of the travel authorisation. The ticket is valid until it is cancelled. The status of the cancellation can be viewed in Abo-Online after a processing time.
You no longer want a chip card? Switch now and travel plastic-free with a subscription on your mobile phone!
The travel authorisation on the chip card is valid until it is cancelled. You will see a cancellation in your travelcard administration on Abo-Online after a processing period.
If you lose your chip card, you have the following options:
- Simply switch your ticket to a digital subscription at abo.rnv-online.de or
- Visit us at one of our mobility centres and you will receive your replacement ticket immediately for a processing fee of 10 euros
Cards that contain a microchip are electrical appliances according to the Electrical and Electronic Equipment Act. If you no longer need your chip card, please note that it must not be disposed of with household waste. Instead, hand it in at a collection point for electrical appliances that will recycle the product. You can find out where the nearest collection centre is from your city or local authority.
To protect your expired card from misuse by third parties, we recommend that you make the sensitive information on the card unrecognisable before handing it in at a collection point. To do this, cut the card where the rnv logo is. This will destroy the chip.