Service & Security
You have probably already met our Service & Security teams on the bus or tram. They are the visible part of our security concept. Numerous other measures in the background ensure that you feel safe in our vehicles and at our stops.
Measures for your safety
We are close by: Our trained service and security personnel are regularly on the move for you on individual lines throughout the rnv network. At major events, they ensure safe boarding and alighting through intelligent coordination. If you have any questions or problems, please do not hesitate to contact our staff. They are easily recognisable thanks to their rnv uniforms. You can contact the operations centre, rescue or emergency services directly.
Everything in view: Most of our buses and trams are equipped with video surveillance systems. All recordings are stored for up to 48 hours. Video surveillance is a deterrent and helps to solve offences in an emergency.
The police support us: officers accompany our ticket inspectors at sporadic intervals. They talk to passengers and give them valuable tips on safety and self-help.
Helping instead of looking away: rnv is committed to your safety in various projects. These include the "Do something!" prevention project initiated by the Baden-Württemberg State Police and the "Those who do nothing, join in" initiative on behalf of the Rhineland-Palatinate state government. Both projects deal with recommendations on the topic of civil courage.
We want you to find a tidy bus stop: That's why our service team regularly checks and cleans the stops. This team is also responsible for ensuring that ticket machines are in good working order and that timetables are up to date.