Rhein-Neckar-Verkehr GmbH (rnv) is the largest major traffic alliance in Germany that was formed by several cities. rnv operates the suburban railway, tram and bus routes in Mannheim, Heidelberg and Ludwigshafen. Furthermore, it is also represented in the southern Hessen region with its subsidiary V-Bus GmbH.
The approximately 200 km long railway network is the longest single meter-gauge network in Germany. It includes not only bus, tram and suburban rail routes, but also two railway routes.
The managing partners of Rhein-Neckar-Verkehr GmbH are the cities of Mannheim, Ludwigshafen and Heidelberg. With more than 2,000 employees, more than 180 trams and light rail vehicles as well as around 180 buses, rnv offers attractive public transport and makes an important contribution to sustainable and environmentally-friendly mobility in the Rhein-Neckar metropolitan region.
rnv’s headquarters is located in Mannheim. In addition, there are two larger depots in Ludwigshafen and Heidelberg as well as smaller depots in Mannheim-Käfertal, Edingen and Bad Dürkheim. rnv also runs three customer service centres in Mannheim, Ludwigshafen and Heidelberg.
We are pleased to offer you advice on all aspects of rnv and local public transport in the Rhein-Neckar metropolitan region. You can contact us from Monday to Friday from 8 a.m. to 4 p.m. by telephone: 0049-621-465-4444.
Customer Service Centres and Sales Points
Our customer service centres are open from Monday to Friday from 9 a.m. to 6 p.m., as well as on Saturdays from 10 a.m. to 3 p.m.
tram and bus stop “Heidelberg Hauptbahnhof“ (main station)
N1 / Stadthaus
tram stop „Paradeplatz“
tram and bus stop „Berliner Platz“
Lost and Found
All items lost and found in our vehicles are dropped of at the lost property offices of the cities as quickly as possible. In Mannheim and Ludwigshafen, the lost items can generally be collected in the lost property office after one day. In Heidelberg, lost items can be picked up on the following Friday after a short telephone notice.
Heidelberger Dienste GmbH, Hospitalstr. 5, Tel.: 06221/653797
Opening Hours: Mo to Th: 8 a.m. to 4 p.m., Fr: 8 a.m. to 2 p.m.
City of Mannheim: Tel.: 0621/293-3275
Opening Hours: Mo: 8 a.m. to 2 p.m., Tu, We and Fr: 8 a.m. to 12 p.m., Th: 8 a.m. to 6 p.m.
City of Ludwigshafen: Tel.: 0621/504-2404
Opening Hours: Mo, Tu, Th: 8 a.m. to 12 p.m., Th: 2 p.m. to 6 p.m., We and Fr closed
If you want to travel conveniently and quickly by bus and rail, you need a ticket. To make it as simple as possible for you to purchase tickets, rnv provides you with six ways to buy them:
Our ticket machines
The modern rnv ticket machines are the simplest, quickest way to get your ticket. Select the ticket on the touchscreen. You can pay in cash or in most places, by debit card as well.
Our online shop
On www.rnv-online.de/tickets you can purchase one-day tickets, season tickets and semester tickets and then conveniently print them out at home.
Our smartphone ticket app
Using our “Handy-Ticket” app, you can travel conveniently by bus and rail, using your smartphone to purchase your ticket.
Our three customer centres
Our customer centres in Mannheim (N1 Stadthaus, Paradeplatz stop), Ludwigshafen (Ludwigstraße 6, Berliner Platz stop) and Heidelberg (Kurfürsten-Anlage 62, Heidelberg Main Station stop) are open from 10 a.m. to 6 p.m. Monday to Friday and 10 a.m. to 3 p.m. on Saturdays.
Our sales points
You can also buy bus and rail tickets conveniently at 64 sales points in the entire rnv area of operation. These sales points are usually newspaper stands or stationery shops that work with us.
Our bus drivers
In our buses, you can purchase your ticket in cash from the driver.
We also provide advice on our tickets by telephone. Phone our service line 0621/465 44 44 from Monday to Friday, 8 a.m. to 4 p.m. and our rnv staff will be happy to help.
For information on all season tickets, simply go to www.rnv-online.de/tickets/zeitkarten.
Note: if you are unable to present a valid ticket to the conductor, you will be subject to a penalty fare of €60.
As the transport company of a thriving metropolitan area, rnv also offers a special service for night owls. In Heidelberg, we provide a night bus network from 12 a.m., the so-called “moonliners” that operate once an hour.
In Ludwigshafen, the night bus network starts at 8:30 p.m.
In Mannheim, the regular services also operate at night. Until 11:30 p.m., the tram routes 1, 2, 3, 6 and 7 operate every 20 minutes. Routes 4 and 5 operate every 30 minutes. Furthermore, at 12 p.m. and 1 p.m., there are connections to all districts in Mannheim on a daily basis. At the weekend, route 5 operates around the clock connecting Mannheim and Heidelberg.
Use our electronic timetable on the upper left (under "i") to put together your personal itinerary.
How to find us
Here you can find the directions to our main depots and our customer service centres in Heidelberg, Ludwigshafen and Mannheim: