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Data protection information on the use of the rnv Start.Info app

§ 1 Information on the collection of personal data

(1) The "rnv Start.Info" service (hereinafter "app") is operated by Rhein-Neckar-Verkehr GmbH, Möhlstraße 27, 68165 Mannheim (hereinafter also "we") and is a product of rnv developed by credeo GmbH, Am Wassermann 29, D- 50829 Cologne.

rnv takes the protection of your personal data very seriously and treats your personal data confidentially and in accordance with the statutory data protection regulations and this data protection information. To this end, rnv has taken technical and organisational measures to ensure that the following data protection information is observed both by us and by our external service providers. Compliance with the respective applicable legal provisions, such as the EU General Data Protection Regulation and the Digital Services Act (DDG), is a matter of course for us. In addition, the confidential treatment of all data is monitored by our data protection officer.

In the following, we provide information on the collection of personal data when using our mobile app. Personal data is all data that can be related to you personally, e.g. name, address, email addresses, user behaviour.

(2) The controller pursuant to Art. 4 No. 7 of the EU General Data Protection Regulation (GDPR) is

Rhein-Neckar Verkehr GmbH (rnv)
Möhlstraße 27
68165 Mannheim
Tel.:0621 465-4444
E-Mail:datenschutz(at)rnv-online.de

Our company's data protection officer is
CTM-COM GmbH
Mr Moritz Görmann
Marienburgstraße 27
64297 Darmstadt
E-Mail:Datenschutz(at)ctm-com.de

The responsible data protection supervisory authority is

Baden-Württemberg State Data Protection Authority
Königstraße 10a
70173 Stuttgart
Tel.:0711 615541-0
E-Mail:poststelle(at)lfdi.bwl.de

(3) When you contact us by e-mail or via a contact form, we will store your e-mail address and, if you provide it, your name and telephone number in order to answer your questions. We delete the data arising in this context after storage is no longer necessary or - in the case of statutory retention obligations - we restrict processing.

(4) If we use contracted service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail below about the respective processes. We will also state the specified criteria for the storage period.

§ 2 Rights and consent

You have the following rights vis-à-vis us with regard to your personal data

  • Right of access
  • Right to rectification or erasure
  • Right to restriction of processing
  • Right to object to the processing
  • Right to data portability

(1) Right to information, rectification and erasure

Rhein-Neckar-Verkehr GmbH will provide the user with information about the personal data stored about him/her free of charge and without delay upon request. The information can be provided in writing or by fax at the user's request. The request for information must be sent to Rhein-Neckar-Verkehr GmbH in writing or by fax, enclosing proof of identity (e.g. copy of identity card). For identification purposes, however, we only require the name, address, date of birth and period of validity on the copy of the ID card. All other data on the copy (e.g. ID card number, photograph, personal characteristics and nationality) can therefore be blacked out. The copy of the ID card will only be used for identity verification and then destroyed.

(2) Right to rectification or erasure

You can also request that incorrect data be corrected at any time.

(3) Right to restriction of processing

If you have provided us with personal data, you have the option of having it deleted at any time (Art. 17 GDPR). To do so, send us an e-mail to startinfo@rnv-online.de or send it to us by post (rnv GmbH, Möhlstraße 27, 68165 Mannheim).

(4) Consent

If you have consented to the General Terms and Conditions and the terms of this declaration, you agree to the regulated use of personal data.

(5) Inspection

You can view the data protection information in the app store before installation. Consent or refusal of consent is given by installing the app in the app store. The granting of your consent by installing the app is essential for the use of the app; its content can be accessed by the user at any time in the app under Service.

(6) Objection to or cancellation of processing

(6.1) You have the right to revoke your consent at any time, uninstall the app and thus delete all data contained therein. Such a revocation will affect the permissibility of the processing of your personal data after you have expressed it to us.

(6.2) Insofar as we base the processing of your personal data on the balancing of interests, you can object to the processing. This is the case if, in particular, the processing is not necessary for the fulfilment of a contract with you, which is described by us in the following description of the functions. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and either discontinue or adapt the data processing or point out to you our compelling reasons worthy of protection on the basis of which we will continue the processing.

(6.3) Of course, you can object to the processing of your personal data for advertising and data analysis purposes at any time. You can inform us of your objection using the following contact details: startinfo@rnv-online.de.

(6.4) You have the right to withdraw your consent at any time, uninstall the app and thus delete all data contained therein.

§ 3 Changes to this data protection information

(1) We may change this policy from time to time by updating this page to reflect changes in the law or changes to our privacy practices. We will update the date of the most recent change at the top of the provision accordingly.

(2) Where required by law, we will notify you of any changes. However, we encourage you to review this policy for any changes when you use the app.

§ 4 Collection of personal data when using the app

(1) When you download the rnv Start.info app, the required information is transferred to the app store, in particular your user name, email address and customer number of your account, time of download, payment information and the individual device identification number. We have no influence on this data collection and are not responsible for it. We only process the data to the extent necessary to download the mobile app to your mobile device.

(2) In connection with your use of the app, device-related data is stored on our servers for reasons of data security (e.g. to defend against attacks), which may allow identification (legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR):

  • IP address of your mobile device used at the time of retrieval
  • Including details of this request, such as date and time, status and amount of data transferred We store this data for a maximum period of 90 days. Without further additional information, such as information from an internet provider about the owner of the connection, which we do not usually have without a specific reason, e.g. in the event of a suspected infringement, we are not able to assign this data to individual, identifiable persons.

(3) No registration is required to use the rnv Start.info app. The connection information, stop search, ticker & news and service functions can generally be used without registration or other directly personal data. Only your IP address is processed in this context.

(4) If you contact us using the contact form of the rnv-Scout function, your details from the enquiry form, including the optional contact details and photos you provide, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. Your personal data transmitted to us will be processed exclusively on servers in Germany. If you wish to recommend our app to others via the Tell a Friend function under Service, the share function will open on your smartphone on your mobile device. You can select the app (e.g. preferred email client) via which you would like to recommend our app.

§ 5 Collection of your location data

  1. In order to use some functions (such as the nearby stops), you must give your consent for us to collect your location data using GPS for the purpose of providing the service. You can allow or revoke this function at any time in the settings of the app or your operating system by deactivating localisation. However, these functions cannot then be used in the app.
  2. We do not store your location data outside of your mobile device or merge this data with other data and data sources.

§ 6 Statistical data that we collect about the general use of the app

The data collected about the scope of use of the app (usage data) is used for statistical analysis, to continuously expand the app and improve the user experience and to provide information that is as relevant as possible. We cannot attribute this usage data to any individual and it is only used in aggregated form. The following usage data is collected for statistical analyses

  • App version used
  • of the server request
  • Number of app sessions (starting the app)
  • Frequency of calls to certain quick links
  • Frequency of page views
  • Query of certain app parameters (activation of push notifications or location service)

§ 7 Integration of map service providers

(1) The Start.info app uses the Google Maps API, a map service of Google Inc. ("Google"), to display an interactive map of nearby stops and to display connection information. Google Maps is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By using Google Maps, information about your use (including your IP address and, if applicable, location data) may be transmitted to a Google server in the USA and stored there. Google may transfer the information obtained through Maps to third parties where required to do so by law, or where such third parties process the information on Google's behalf. The provider of this site has no influence on this data transfer. By using the map feature, you consent to the collection, processing and use of the automatically collected data by Google, one of its representatives or third-party providers. Google states that it will not associate your IP address with any other data held by Google. Nevertheless, it would be technically possible for Google to identify at least individual users on the basis of the data received. It is possible that personal data and personality profiles could be processed by Google for other purposes over which we have and can have no influence. You have the option of deactivating the use of Google Maps and thus preventing the transfer of data to Google by deactivating Google Maps in the settings. However, we would like to point out that in this case you will not be able to use the map displays in Start.info. The Google data protection information & additional terms of use for Google Maps can be found at https://www.google.com/intl/de_de/help/terms_maps.html.

(2) The legal basis for the use of Google Maps / Apple Maps is Art. 6 para. 1 lit. a of the GDPR. The data subject has given their consent to the processing of their personal data for one or more specific purposes; recipients, transfer to third countries. When using Google Maps, personal data is transmitted to Google Your data will be transmitted to the USA on the basis of your consent in accordance with Art. 49 para. 1 sentence 1 lit. a) GDPR. Due to the lack of data protection guarantees, the following risks exist The rights of data subjects pursuant to Art. 12 ff GDPR are restricted or difficult or impossible to enforce in view of the US legal situation. There is a lack of control over the further processing and transmission of your collected data In addition, access to your data by American authorities cannot be ruled out.

§ 8 Notifications ordered by the user (push notifications)

With the help of push notifications, you can have notifications sent directly to your mobile device without having to run the app in the foreground. We do not store any user data that identifies you, nor is any personal data analysed. These functions are provided by the provider of the operating system of your mobile device, such as Apple or Google.

§ 9 Transfer of your data to third parties and to third countries

We will not transfer your data to third parties. Exceptions to this are service providers who act on our behalf or if you have expressly consented to this. Your data will not be transferred to third countries. Use of other services: In the rnv Start.Info app, we use the Microsoft Azure service to operate the background system. In the rnv Start.Info app, we use the Firebase Crashyltics service to identify errors and improve the app. We only use this service if you have actively consented to it within the app. Both companies are based in the USA; we have clearly informed you about the risks of data transfer to the USA in §7.2. Transferred to VRN in Mannheim for connection information and address search.

Status: February 2022
Automatically translated with DeepL, without guarantee of accuracy.